1. Does InkGestures require a Tablet PC?
Yes. You can only install InkGestures on a Tablet PC because the recognition engine that the program uses is only available on the Tablet PC platform.

2. What languages does InkGestures support?
Currently InkGestures only supports English. We are committed to developing versions for other languages.

3. How can I purchase InkGestures?
First, download the fully-functioning InkGestures Addin 30-day trial. That way you can be sure that you have all the prerequisites and that InkGestures will run properly. When you decide to purchase InkGestures, please visit our online store. After you purchase InkGestures you will receive a Registration Key that you can use to unlock and register InkGestures.

4. Why can't InkGestures recognize one or more of my gestures?
We are continually improving the gesture recognition in InkGestures. If you are having difficulty with one or more gestures, try viewing the videos and seeing how the gestures can be drawn successfully. Try drawing the gestures as closely as possible to the way they are shown in the videos.

One tip that often improves the gesture recognition is to increase the zoom factor of the page. Several of the gestures are only recognized if they fall within specific ranges around a document's characters, so by increasing the size of the displayed text (by increasing the zoom factor), InkGestures is often better able to calculate the placement of gestures in relation to the text.

5. Can I show you how I draw my gestures?
Yes. You can enable gesture logging which will save all drawn gestures to a file. You can then email the file to support@jumpingminds.com.

6. After installing InkGestures I don't see the "Start Gesturing" button in the Tools menu. What do I need to do?
InkGestures is an Addin for Microsoft Word 2003 and as such requires the use of DLLs provided by Microsoft Office. These are collectively known as the Office Primary Interop Assemblies. If the DLLs are not installed properly, then InkGestures will not function properly.

There are a couple different ways to ensure that the DLLs are installed on your system, however, the easiest method is to download them directly from Microsoft at:

http://www.microsoft.com/downloads/details.aspx?FamilyID=3c9a983a-ac14-4125-8ba0-d36d67e0f4ad&DisplayLang=en

Note: When you download and launch the install program at this link, no windows will appear. The install process is silent.

If this does not repair the problem, please run the SystemState.exe diagnostics utility as outlined in FAQ #8.

7. After installing InkGestures I see the "Start Gesturing" button in the Tools menu, but when I click on it nothing happens. What do I need to do?
Please run and email us the Report generated by the SystemState.exe utility as outlined in FAQ #8.

Also, in the folder in which you installed InkGestures (typically this is C:\Program Files\JumpingMinds InkGestures), there will be a file called InkGestures.log. If you email us this file at support@jumpingminds.com, we'll better be able to determine what the problem might be.

8. How do I use the SystemState.exe diagnostics utility?
The SystemState.exe utility generates a Report that indicates which files are installed on your system. It is useful for determining which DLLs--if any--are needed in order to get InkGestures working.

The SystemState program is located in the directory in which you installed InkGestures, such as C:\Program Files\JumpingMinds InkGestures.  To use SystemState follow these steps:

1. From the Start menu, select "My Computer."
2. Navigate to the folder where you installed InkGestures, such as C:\Program Files\JumpingMinds InkGestures.
3. Launch SystemState.exe in the InkGestures folder.
4. A window will appear that is titled "InkGestures System State."
5. Click on the "Run Report" button.
6. A report will be generated. This may take several minutes. Please wait until the Report is complete.
7. Save the Report to disc by clicking the Save Report button.
8. Please email the saved report to support@jumpingminds.com.

9. Is Office 2007 supported?
Not at this time. A version of InkGestures specially designed for Office 2007's new user interface features will be available after the consumer launch of Office 2007.